At Sunshine Ayurveda, we are committed to ensuring your order reaches you safely, promptly, and securely. Please review our delivery, payment, and returns policies below.
Delivery Policy
Processing Time: Orders are generally processed within 1–3 business days. During peak seasons or public holidays, processing times may take slightly longer.
Shipping Method: All deliveries are made via Australia Post (trackable service). Tracking details will be provided once your order has been dispatched.
Shipping Rates (Australia):
Free shipping on orders over $200
Flat rate $12 for orders under $200
Local Pick-Up (Sunshine Coast Store): Free local pick-up is available at our Sunshine Coast store within 2–3 hours of placing your order (during business hours).
Incorrect Address: If a parcel is returned due to an incorrect shipping address, an additional $15 re-shipping feewill apply.
Delivery Times: Standard delivery is usually 2–7 business days within Australia, depending on location and Australia Post operations.
Overseas Orders: International delivery charges are calculated by weight and destination. Shipping costs will be displayed at checkout before you confirm your order.
Delays: Delivery times may be affected by seasonal demand, courier schedules, or adverse weather conditions. Sunshine Ayurveda is not responsible for courier delays but will assist you in tracking your parcel.
Order Assistance: If you have not received your order within the expected timeframe, please contact us at 📧 info@sunshineayurveda.com.au.
Returns Policy
We want you to be completely satisfied with your purchase. Please review our returns policy below:
Change of Mind: Due to the nature of Ayurvedic products (herbs, oils, and consumables), we are unable to accept returns for change of mind once the product has been opened or used.
Unopened Products: Items may be returned within 14 days of delivery if they are unused, unopened, and in their original packaging. Customers are responsible for return shipping costs.
Damaged or Incorrect Items: If your order arrives damaged, faulty, or incorrect, please contact us within 48 hoursof receiving your delivery. We will arrange a replacement or refund at no extra cost.
Refunds: Refunds will be issued once the returned product has been inspected and approved. Refunds will be processed using the same method of payment used for the original order.
How to Return: To initiate a return, please contact us at 📧 info@sunshineayurveda.com.au with your order number and details of the item(s).
Payment Options
We offer a range of secure payment methods for your convenience:
Credit/Debit Card (Visa, MasterCard, American Express)
PayPal
Afterpay – Shop now, pay later in instalments
Invoice Request (EFT, Card, or BPAY) – An invoice will be forwarded via email upon request
All transactions are secured with SSL encryption. Orders will be processed and shipped once payment is received.
Thank You for Shopping with Sunshine Ayurveda 🌿
We appreciate your trust and are committed to providing authentic Ayurvedic products with reliable service.